Both Aleece and Todd are dedicated to conducting this SAR activity in a respectful, ethical, and non-discriminatory manner. Participants are encouraged to speak directly to either course facilitator or small group facilitator to address their concerns. If a grievance is shared during the SAR, course facilitators will immediately attempt to identify the exact nature and source of the participant’s complaint, and, if appropriate, clarify any misunderstanding that may have contributed to said grievance. Additionally, if a participant does not feel the course fulfilled the description as advertised and would like to request a refund, please send a written complaint to firstname.lastname@example.org. Each request will be careful considered and a full refund will be issued on an individual grievance basis.